Privacy Policy

Your financial data deserves the highest level of protection. We believe transparency about how we collect, use, and safeguard your personal information builds the trust essential for effective cost management partnerships.

Last updated: March 15, 2025

Information We Collect

Personal Information You Provide

When you engage with our cost management services, we collect information you voluntarily share with us. This includes your name, email address, phone number, company details, and financial data necessary for our analysis and recommendations.

Financial Data Collection

For effective cost management consulting, we may collect business expense records, budget information, transaction data, and other financial documents you provide during our collaboration. We only collect data directly relevant to improving your financial efficiency.

Data Type Purpose Collection Method
Contact Information Service delivery and communication Forms and direct communication
Financial Records Cost analysis and optimization Secure file uploads and consultations
Business Information Customized service delivery Initial consultations and forms
Website Usage Data Service improvement Analytics tools and cookies
Automatic Data Collection

Our website automatically collects certain technical information including your IP address, browser type, device information, and pages visited. This helps us improve our website functionality and understand how clients interact with our services.

How We Use Your Information

We use your personal and financial information exclusively to provide cost management services, improve our offerings, and maintain our professional relationship with you.

  • Analyze your business expenses and identify cost-saving opportunities
  • Prepare customized financial recommendations and reports
  • Communicate with you about our services and your account
  • Process payments and maintain accurate billing records
  • Improve our service quality based on client feedback and outcomes
  • Comply with legal and regulatory requirements in Thailand
  • Send important updates about changes to our services or policies

We never use your financial data for marketing to other companies or sell your information to third parties. Your business data stays confidential and is used solely for the services you've requested from us.

Information Sharing and Disclosure

Limited Third-Party Sharing

We maintain strict confidentiality regarding your financial information. We only share your data in specific, limited circumstances that directly support our service delivery or meet legal requirements.

Service Providers

Some trusted third-party services help us deliver our cost management solutions. These include cloud storage providers, accounting software, and communication platforms. All service providers sign confidentiality agreements and only access data necessary for their specific function.

Legal Requirements

We may disclose your information when required by Thai law, court orders, or government regulations. We also reserve the right to share information if necessary to protect our legal rights, prevent fraud, or ensure client safety.

Business Transfers

Should our business undergo restructuring, merger, or acquisition, your information may be transferred to the new entity. We would notify you of such changes and ensure continued protection of your data under similar privacy standards.

Your Privacy Rights

As our client, you maintain significant control over your personal and financial data. We respect your privacy rights and provide clear processes for exercising these rights.

Access Your Data

Request a complete copy of all personal and financial information we maintain about you and your business.

Update Information

Correct any inaccurate information or update your contact details and business information at any time.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements and active service agreements.

Restrict Processing

Limit how we use your information for specific purposes while maintaining essential service functionality.

Data Portability

Receive your data in a structured format for transfer to another service provider if desired.

Withdraw Consent

Remove your consent for data processing activities not essential to our core service delivery.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We typically respond to requests within 30 days and may need to verify your identity before processing certain requests.

Data Security Measures

Protecting your financial data is fundamental to our business. We employ multiple layers of security to safeguard your information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards
  • Industry-standard encryption for data transmission and storage
  • Secure servers with regular security updates and monitoring
  • Multi-factor authentication for staff accessing client data
  • Regular security audits and vulnerability assessments
  • Automated backup systems with secure off-site storage
Administrative Controls
  • Strict access controls limiting data access to authorized personnel only
  • Regular staff training on data protection and privacy procedures
  • Confidentiality agreements for all employees and contractors
  • Incident response procedures for potential security breaches
  • Regular review and updating of security policies
Physical Security

Our office facilities implement appropriate physical security measures including secure document storage, controlled access to work areas, and proper disposal of sensitive materials.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, and maintain accurate business records.

Active Services
Personal and financial data retained throughout our active service relationship for ongoing cost management support.
3 Years
Financial records and business communications retained for three years after service completion as required by Thai business regulations.
7 Years
Tax-related documents and certain financial records maintained for seven years to comply with Thai Revenue Department requirements.
30 Days
Website analytics and technical data automatically deleted after 30 days unless needed for security purposes.

After retention periods expire, we securely delete your data using industry-standard deletion procedures. You may request earlier deletion of certain information that isn't required for legal or regulatory compliance.

International Data Transfers

Your information is primarily stored and processed in Thailand. However, some of our service providers may process data in other countries to support cloud services, communication platforms, or backup systems.

When we transfer data internationally, we ensure appropriate safeguards are in place including data protection agreements, adequacy decisions, or other approved mechanisms to maintain your privacy rights.

Third-Country Processing
  • Cloud storage services may process data in secure facilities outside Thailand
  • Email and communication platforms may route data through international servers
  • Payment processing services may transfer transaction data for processing
  • All international transfers include contractual protection for your data

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our services.

Types of Cookies We Use
  • Essential cookies necessary for website functionality and navigation
  • Analytics cookies to understand website usage patterns and improve our services
  • Preference cookies to remember your settings and customize your experience
  • Security cookies to protect against fraudulent activity and unauthorized access
Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality or prevent access to some features of our service.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We believe in maintaining transparency about how we handle your data.

When we make significant changes to this policy, we'll notify you by email and post a notice on our website. For minor updates or clarifications, we'll update the "last modified" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Questions and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

Email: info@neuron-focus.com

Phone: +66 76 210 624

Address: 7 Thanon Phraeksa, Thai Ban Mai
Mueang Samut Prakan District, Samut Prakan 10280, Thailand

We typically respond to privacy inquiries within 3-5 business days and formal requests within 30 days as required by applicable privacy laws.